Terms & Conditions

1. General Use of the Website

1.1 This website is operated to provide information and booking access for Amsterdam canal cruise experiences.

1.2 By using this site, you confirm that you are at least 18 years old or using the site under adult supervision.

1.3 All content on this website is provided for general informational purposes only.

1.4 We reserve the right to update, modify, or remove website content without prior notice.

1.5 Continued use of the website after changes implies acceptance of the updated terms.

2. Bookings and Reservations

2.1 All bookings made through our platform are subject to availability at the time of confirmation.

2.2 Once a booking is completed, you will receive a confirmation via email with relevant details.

2.3 It is your responsibility to ensure all booking information is accurate before final submission.

2.4 Bookings may be operated directly by us or by trusted third-party cruise partners.

2.5 We reserve the right to refuse or cancel bookings where necessary.

3. Pricing and Payments

3.1 All prices displayed on the website are listed in Euros (€) and include applicable taxes unless stated otherwise.

3.2 Prices may vary based on seasonality, cruise type, or availability.

3.3 Full payment is required at the time of booking unless specified differently.

3.4 We are not responsible for additional charges imposed by banks or payment providers.

3.5 Promotional prices and discounts are subject to change without notice.

4. Cancellations and Refunds

4.1 Cancellation policies vary depending on the selected cruise and operator.

4.2 Where applicable, free cancellation may be available up to a specified time before departure.

4.3 Late cancellations or no-shows may result in partial or full forfeiture of the booking amount.

4.4 Refunds, when applicable, are processed to the original payment method.

4.5 We are not responsible for delays caused by banking institutions.

5. Cruise Experience and Conduct

5.1 Guests must arrive at the boarding location at least 15 minutes before departure.

5.2 Late arrivals may result in denied boarding without refund.

5.3 All passengers must comply with crew instructions for safety reasons.

5.4 Disruptive, unsafe, or inappropriate behavior may lead to removal from the cruise.

5.5 Alcohol consumption is subject to local regulations and operator policies.

6. Safety, Accessibility, and Liability

6.1 Safety measures are implemented in accordance with local maritime regulations.

6.2 While many cruises are wheelchair accessible, availability must be confirmed prior to booking.

6.3 Participation in a canal cruise is at your own risk.

6.4 We are not liable for personal injury, loss, or damage unless caused by proven negligence.

6.5 Weather conditions or operational issues may require route or schedule adjustments.

7. Intellectual Property

7.1 All content on this website, including text, images, logos, and design elements, is owned or licensed by us.

7.2 Content may not be copied, reproduced, or distributed without written permission.

7.3 Unauthorized use of website materials may result in legal action.

7.4 User-submitted content may be used for promotional purposes unless otherwise requested.

7.5 Trademarks displayed remain the property of their respective owners.

8. Third-Party Services and Links

8.1 Our website may include links to third-party operators or service providers.

8.2 We do not control or guarantee the accuracy of third-party content.

8.3 Bookings fulfilled by third parties are subject to their individual terms and conditions.

8.4 We are not responsible for third-party service failures or disputes.

8.5 Users engage with third-party services at their own discretion.

9. Governing Law and Jurisdiction

9.1 These Terms and Conditions are governed by the laws of the Netherlands.

9.2 Any disputes arising from website use or bookings shall be subject to Dutch jurisdiction.

9.3 If any provision is found invalid, remaining sections shall remain enforceable.

9.4 Failure to enforce a right does not constitute a waiver of that right.

9.5 These terms represent the entire agreement between users and Amsterdam Canal Cruise.